Product returns

If you have a problem that has not been resolved by our technical support, you can return the product to us.
Products must be returned in their original packaging. We do not reimburse products damaged due to insufficient packaging. Please use a protective outer box to prevent damage in transit. The return must first be approved.

Right of withdrawal
Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if he qualifies as a “consumer” pursuant to article 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract within 10 (ten) working days from the date of receipt of the products, by sending a written communication to the headquarters of Selleria Gianetti Enrico snc, by registered letter with acknowledgment of receipt. The communication is intended to be sent in good time if delivered to the accepting post office within the above deadline; it can also be sent by telegram or fax, sent within the 10 days provided for by the deadline, provided that it is confirmed by registered letter with return receipt within the following 48 hours.
The products must be returned complete with accessories inside the original packaging, carefully protected to avoid any damage, writing or alteration. The deadline for returning the goods subject to the withdrawal is 10 days from the date of exercise of the right and in any case no later than 15 days from the date of receipt of the goods. The products must be sent to the following address: Selleria Gianetti Enrico snc – Via Achille Marazzi 9 – 21047 Saronno (VA).
The shipment, until the actual delivery at the above address, remains completely under the responsibility of the Customer; it is therefore advisable to ship the products by insured mail or insured courier. It will be the Customer’s responsibility to follow the shipment with its transporter and check for any irregularities in the delivery; Selleria Gianetti Enrico snc is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. The right of withdrawal is totally lost, for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where Selleria Gianetti Enrico snc ascertains damage to the product for reasons other than its transport. Failure to comply with the prescribed procedures will allow Selleria Gianetti Enrico snc to refuse the goods received. In case of forfeiture of the right of withdrawal, Selleria Gianetti Enrico snc will return the purchased good to the sender, charging the shipping costs to the sender. In case of valid exercise of the right of withdrawal, without prejudice to any repair costs for damage to the product, Selleria Gianetti Enrico snc will refund the purchase price within the shortest possible time, and in any case within 30 days from the date on which Selleria Gianetti Enrico snc was informed of the exercise of the right of withdrawal. The costs of returning the goods are excluded from the right of withdrawal (pursuant to Article 5, paragraph 6 of Legislative Decree 185/1999).
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